Cancellation Policy?

Instruction of revocation
Consumers have the right of recession (see § 312 section. 1, § 355 BGB). According to § 13 BGB, a consumer is any natural person who concludes a legal transaction that is mostly neither related to their commercial nor their self-employed business.

Right of recession
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must inform us, SEEHAFEN KIEL GmbH & Co KG, Schwedenkai 1, 24103 Kiel, T 0431 9822-399, portparking@portofkiel.com of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of recession
If you withdraw from this contract, we are to refund any payments received from you immediately and within fourteen days from the day that we received your cancellation at the latest. For this reimbursement we will use the same method of payment that you used for your original transaction unless something different has been explicitly agreed with you; in no case will there be charged any fees to you due to this reimbursement. If you insisted on beginning the service during the withdrawal period, you are to pay us an appropriate amount corresponding to the ratio of the services provided up to the point in time where you informed us about your withdrawing from this contract in comparison to the overall scope of the services stipulated in the contract.

Withdrawal / withdrawal fee
The renter may cancel the rental contract before the agreed start of the rental period. Cancellation can only be made in writing or by email. The cancellation must be addressed to: SEEHAFEN KIEL GmbH & Co. KG, Schwedenkai 1, 24103 Kiel, Email: portparking@portofkiel.com. 

The effectiveness of the cancellation depends on the time of receipt of the cancellation notice by the PORT OF KIEL:

• The renter may cancel free of charge up to 14 days before the start of the rental period. 
• In the event of cancellation up to 1 day before the start of the rental period, the PORT OF KIEL will reimburse the renter 65% of the rental price after deducting a cancellation fee. 
• In the event of a later cancellation and/or if the car park is not used, no refund will be made and the renter will owe the full rental price.

The renter is free to prove that the PORT OF KIEL has not suffered any damage or that the damage incurred is less than the agreed cancellation fee of 35% of the rental price.