FAQ – Frequently Asked Questions

You have questions, we have the right answers. Here you find all FAQs at a glance. Simply click on the question and the desired information will appear.

  1. What do I have to do if my licence number has changed?
  2. How do I get to my car park?
  3. How often does the shuttle go to Airport Kiel and back?
  4. I’d like to book now for next year, however, I’ll get another car by then.
  5. I am travelling to Klaipeda by ferry with the DFDS shipping company. Do you also offer parking spaces for this?
  6. Cancellation Policy?
  7. From which terminal does my ship leave?
  8. How far away from my terminal are the car parks?
  9. I am going on a mini cruise to Oslo with Color Line. What car park is best?
  10. Can I book caravan parking spaces at Port Parking?
  11. Can I park my car at the car park Airport Kiel even if my trip does not begin/end at Ostseekai?
  12. What payment options do you offer?
  13. Will I get a booking confirmation?
  14. Are your car parks attended and insured?
  15. Do you offer parking for the disabled?
  16. I have a minibus / van. Can I park it on one of the parking decks?
  17. Can I also use Port Parking without prior reservation?
  18. Can I leave bicyles in/at the car?
  19. How long in advance should I make my reservation?
  20. Can I check if there are still parking spaces available without making a reservation?
  21. I am travelling with Stena Line and would like to use their offer for the parking deck Fördeparkhaus. What do I have to do?
  22. I’d like to book my parking for next year already, however, I don’t know the departure terminal yet.

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