FAQ – Frequently Asked Questions

You have questions, we have the right answers. Here you find all FAQs at a glance. Simply click on the question and the desired information will appear.

  1. Do you offer parking for the disabled?
  2. What do I have to do if my licence number has changed?
  3. How do I get to my car park?
  4. How often does the shuttle go to Airport Kiel and back?
  5. Your travel period is not listed and you would like to book a car park for next year?
  6. I am travelling to Klaipeda by ferry with the DFDS shipping company. Do you also offer parking spaces for this?
  7. Cancellation Policy?
  8. From which terminal does my ship leave?
  9. How far away from my terminal are the car parks?
  10. I am going on a mini cruise to Oslo with Color Line. What car park is best?
  11. Can I book caravan parking spaces at Port Parking?
  12. Can I park my car at the car park Airport Kiel even if my trip does not begin/end at Ostseekai?
  13. What payment options do you offer?
  14. Will I get a booking confirmation?
  15. Are your car parks attended and insured?
  16. Can I book and pay for a car park on site for the duration of my cruise?
  17. Can I leave bicyles in/at the car?
  18. How long in advance should I make my reservation?
  19. Can I check if there are still parking spaces available without making a reservation?
  20. I am travelling with Stena Line and would like to use their offer for the parking deck Fördeparkhaus. What do I have to do?
  21. Can I park with you even though my journey does not start or end in Kiel?
  22. My journey starts/ends in another port - do you offer a car transfer service?
  23. Can I park my bus/coach in your port during a cruise?
  24. Is it possible to book a parking space for my car with trailer?
  25. Can I park my van in the cruise terminal car parks?
  26. Can I park at Norwegenkai even if I am not travelling with COLOR LINE?
  27. Do I have to hand in my car key?
  28. When are the car parks open?
  29. Can I book with you by telephone?
  30. Can I book a parking space for another person?
  31. I have booked a tour of the ship. Can I park at the terminal during this time?
  32. I would like to book 2 or more parking spaces. Is this possible with one booking?
  33. Do you offer roofed parking spaces?
  34. I am arriving the day before my ship departs. Is it possible to book a car park for an earlier arrival?
  35. I need a company address on the invoice. Can I also book with a company name?
  36. Which car park is the right one for my journey?
  37. The car parks are fully booked for my travel period. Can I be put on a waiting list?
  38. I have booked through the shipping company AIDA Cruises - will I receive a booking confirmation and/or invoice from you?
  39. I have booked a parking space directly through the shipping company - can I have my licence plate number changed by you?
  40. I have lost something or forgotten something on the shuttle bus - do you have a lost and found office?
  41. I have booked early boarding/early check-in - when can I drive into the car park at the Ostseekai terminal?
  42. Do you tow my vehicle if I cannot pick it up on time (illness, ship has technical problems)?

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